FAQ

We are a retail store that specializes in kitchen, bath, flooring and window covering improvements. We offer not only a wide selection of related products for your home improvement project, but also have our own design staff that can help with product selection, cabinet design and more.

We originally began in 1986 providing carpet care and installation services under the name of “JR’s Dry Carpet Maintenance”. Over the years – and while always being located in Newark – we recognized the need to provide a quality, full-service, experience for kitchen, bath, flooring and window covering projects and transformed into the Ashley Interiors of today.

Due to the wide variety of products available today, and to help offer the best possible pricing to our customers, we do not stock any of the products that we offer. Every item must be special ordered for your project and, depending on the item, can usually be obtained within as little as two days depending on the product.

Our in-house designers will help you select the best product for your improvement project. Once you’ve made your selections, each item will be documented and we will ask for your signature to confirm your order. Payment will be required in advance of the order being placed as every order is unique for each customer.

As we do not stock products, every order placed is a custom order and all sales are final.

When your items arrive, they will first be checked to verify we have received what was ordered. Then, unlike a typical “big box” or other retail store, we will also check items for damage and, if any is found, will work with the supplier to have the item replaced.

After the items we’ve ordered for you have been received, checked and cleared for release, our Purchasing department will notify you that they are ready for pick up. If the items ordered are for a remodel project we are doing for you, they will be placed in a holding area until needed on the job.

If the items you have purchased are not being installed by us, we do not offer delivery services. Please be sure you have the necessary and appropriate vehicle that will allow you to safely pick up and transport your purchased products from our facility.

In an effort to provide the best possible pricing to our customers, we do not maintain a large warehouse or delivery service. To avoid being charged storage fees, every order needs to be picked up within five (5) business days of us notifying you that your order is ready for pick up.

As a full-service, retail store, we are also a state licensed contractor and have a team of certified licensed contractors to handle your Kitchen and Bath remodeling projects. We also offer “Design only” services for those that choose to have the work done themselves or by their own contractor.

For any remodel project that we are doing for you, we would prefer you purchase products directly from us. This helps expedite your project as we can then ensure items will work for your project, are not damaged, and that we have everything prior to starting your project. However, if you do choose to purchase your products from another source, we must charge a 15% handling fee on each item or we will not install it.

If you’ve purchased products for your remodel project from a source other than Ashley’s, and it’s found to be incorrect or damaged, we will not be responsible for replacing the item(s). In turn, this may hold up your project until you are able to resolve the issue and you may also incur an additional “trip charge” for us to come out an additional time.

As a retail store that does not carry any inventory, products you have selected for your project are custom to your project. All custom orders must be paid in advance as all sales are final. This is no different than if you were to purchase the products for your project from another source. In accordance with CA Contractor’s Code, payment for standard construction materials or job labor is never collected in advance, but is paid via progress payments throughout your remodel project.

Your remodel project will not be scheduled to start until we have completed your design phase & received all custom ordered items. This is to help your project move along smoothly and avoid delays due to not having a key item on hand when it is needed. Prompt selection and payment for your custom order items are also crucial to being able to provide you with a start date.

If Ashley’s is completing the work and permits are required by the city your in, then Ashley’s is responsible for obtaining permit fees for your remodel project. Just as with products ordered for your project, permit fees are custom to your job and must be paid immediately after the permit has been obtained. The cost of the permit is passed straight on without any additional fees or markup.